Where do you ship?

Within Australia we ship to NSW, Victoria, South Australia, Queensland, Northern Territory, Western Australia and Tasmania.

Internationally we ship to the following countries:

  • Hong Kong
  • New Zealand 
  • UK
  • USA

If your location is currently not on the list please email us at studioycreative@gmail.com and we'll try our best!

How much is shipping?

Australia

We have different shipping options to suit your needs. You will be able to select your preferred option at checkout. All our postage is tracked to ensure peace of mind so you will be able to track its whole journey.

Shipping Method Rates Delivery Times (estimate)
Standard Tracked $4 - $10 2 - 8 business days 
Express Tracked $7 - $13 1 - 4 business days

    We provide complimentary standard shipping for orders over $75 in Australia only. This will automatically be calculated at the time of checkout.

    International

    Country Rates Delivery Times (estimate)
    Hong Kong $20 10 - 18 business days 
    New Zealand $10 10 - 18 business days
    UK $25
    10 - 20 business days
    USA $25
    10 - 20 business days

     

    If your products arrive damaged or are incorrect, please send us an email to studioycreative@gmail.com with pictures within 5 days and we’ll be able to provide an exchange/re-delivery for the same item. 

    How long will shipping take?

    Please be mindful that shipping times may take longer than expected due to COVID-19 delays. We appreciate your understanding and patience during these times. 

    Australia

    We aim to ship your purchase out within 3 business days.

    Shipping Method Rates Delivery Times (estimate)
    Standard Tracked $4 - $10 2 - 8 business days 
    Express Tracked $7 - $13 1 - 4 business days

     

    International 

    Country Rates Delivery Times (estimate)
    Hong Kong $20 10 - 18 business days 
    New Zealand $10 10 - 18 business days
    UK $25
    10 - 20 business days
    USA $25
    10 - 20 business days

     

    Please note these delivery times are indicative only and we cannot guarantee delivery timeframes, as once it leaves us, it is up to Australia Post to deliver to their proposed timeframes. 

    However, all of our orders are tracked, so you will be able to personally track its journey.

    Can I get a refund?

    Sorry, we do not accept change of mind returns or exchanges so please choose carefully.

    If the products arrive damaged or are incorrect, please send us an email to studioycreative@gmail.com with pictures within 5 business days and we’ll be able to provide an exchange/redelivery for the same item(s). 

    If you have any issues with your order, please email us at studioycreative@gmail.com. We want you to love what you have ordered as much as we loved making it.